Refund policy

At jtss8f-vw.myshopify.com, operated by RAIAPINTA, UNIPESSOAL, LDA, we take great pride in offering high-performance complexion products—including hydrating BB creams, portable cushion compacts, and silky liquid foundations. Because liquid and cream cosmetics come into direct contact with skin and facial pores, upholding strict hygiene protocols is essential to protect our customers' health and safety.

1.1 The 30-Day Return Eligibility Window

We provide a 30-day return policy window. You have 30 calendar days from the date your order is delivered by the logistics carrier to request a return. If 30 calendar days have elapsed since the verified delivery date, we regrettably cannot issue a refund or product exchange.

1.2 Hygiene Standards & Product Condition Requirements

To qualify for a approved return and refund, cosmetic items must fulfill the following mandatory conditions without exception:

  • Unopened & Unswatched: The outer protective seal, shrink wrap, and safety stickers on BB cream tubes, cushion foundation compacts, and liquid foundation pumps must be 100% intact and unviolated.

  • Original Packaging: Items must be returned in their original box, complete with cushion sponges, refill cases, applicator puffs, and product leaflets.

  • Proof of Purchase: A copy of your original receipt or purchase order confirmation sent from [email protected] must accompany the return request.

Cosmetic Hygiene Notice: Once a cushion compact lid is opened, a liquid foundation pump pressed, or a BB cream safety seal removed, the item becomes strictly non-returnable and non-refundable due to microbiological hygiene standards, unless the item arrived damaged or defective.

1.3 Step-by-Step Return Procedure

  1. Initiate Request: Email our customer care liaison Antonio Louro at [email protected]. Include your order number, clear photos demonstrating that the outer seals are intact, and a brief description of the reason for return.

  2. Obtain RMA: Once reviewed and authorized, we will issue a Return Merchandise Authorization (RMA) along with detailed return instructions.

  3. Packaging & Dispatch: Securely wrap the cosmetic items with protective bubble wrap to protect delicate glass foundation bottles or compact mirrors during transit. Ship the package to our designated return facility:

    Return Address:

    RAIAPINTA, UNIPESSOAL, LDA

    Attn: Antonio Louro / Returns Department

    R. da Calçada 96, 9125-052 Caniço, Portugal

  4. Return Shipping Costs: Return shipping charges are paid by the customer unless the return is due to our packing error or a defective item. We strongly advise using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

1.4 Inspection & Refund Issuance

Once received at our facility, returned items are inspected within 3 to 5 business days. Upon verification, an approved refund will be credited back to your original payment method within 5 to 10 business days (depending on your credit card issuer's or bank's processing timelines).

1.5 Damaged, Leaking, or Defective Items

If a glass foundation bottle arrives shattered, a cushion compact pad is dried out, or you receive an incorrect shade due to our error, please contact us within 48 hours of delivery at [email protected] with clear photos or videos. We will arrange a free replacement or a full refund, including shipping fees.